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The NHS has been made aware of fraudsters contacting individuals purportedly on behalf of the NHS test and trace service in order to obtain personal and financial information.
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The fraudsters use social engineering techniques to convince the victim that they have either been identified as having been in contact with a person who has coronavirus, or that they personally have tested positive, to divulge personal information and to encourage them to purchase a further testing kit online.
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NHS organisations should provide staff with the following guidance:
- If NHS test and trace service contacts you it will be by text message, email or telephone call. Texts will originate from ‘NHStracing’ and calls from 0300 013 5000.
- Where you are contacted by text message or email, they will ask you to access the NHS test and trace contact-tracing website.
- Contact tracers will:
- ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
- ask about the coronavirus symptoms you have been experiencing
- ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
- ask if anyone you have been in contact with is under 18 or lives outside of England
- Testing and isolation advice supplied by the service will be in accordance with the following guidance
- Contact will also be made with the (Trust/CCG) to allow for organisational contact tracing to take place.
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